- #NETIQUETTE QUIZ ANSWERS DRIVERS#
- #NETIQUETTE QUIZ ANSWERS FULL#
- #NETIQUETTE QUIZ ANSWERS WINDOWS#
What approach should a technician take when receiving a call from a stressed customer?.In either case, a call center is a busy, fast-paced work environment, often operating 24 hours a day. Alternatively, a call center might be an independent business that sells computer support as a service to outside customers. It is a help desk used by customers to make an appointment to report their computer problems.Ī call center might exist within a company and offer service to the employees of that company as well as to the customers of that company.It is a place to provide computer support to customers.It is a busy, fast-paced work environment that documents computer problems after they have been repaired by technicians.It is a help desk environment where the customers go with their computers to have them fixed.Which statement best describes a call center?.
#NETIQUETTE QUIZ ANSWERS WINDOWS#
Scripting languages include Windows batch files, PowerShell, Linux shell script, VBScript, JavaScript, and Python. Scripting languages are different than compiled languages because each line is interpreted and then executed when the script is run. Which programming language utilizes scripts that are interpreted and executed line by line when the script is run?.Instead, the technician should try to get the customer to refocus on the problem. When dealing with a talkative customer, the technician should not encourage non-problem related conversation. asking social questions such as “How are you today?”.stepping in and attempting to refocus the customer.asking closed-ended questions to regain control of the conversation.
#NETIQUETTE QUIZ ANSWERS FULL#
giving the customer a full minute to talk.What action should a technician avoid when dealing with a talkative customer?.Sometimes the level one technician must escalate the problem to a level two technician if the problem requires a higher level of expertise.
#NETIQUETTE QUIZ ANSWERS DRIVERS#
remotely updating customer drivers and softwareĪ level one technician is primarily tasked with gathering pertinent information from the customer and then accurately entering that information into a trouble ticket or a work order. receiving escalated work orders from level two technicians. escalating a trouble ticket to a level two technician. gathering diagnostic information from a customer computer. gathering customer information to initiate a work order. What two roles or tasks are associated with the level one technician? (Choose two.). strings that represents alphanumeric characters. The basic data types used in a script include: Which data type would be used in the script to represent the balance? A programmer is building a script in order to calculate the corporate bank account balance within two decimal places. Which condition test syntax would have provided the result of “true”?īecause 5 is not equal to 7, the resulting output is “true”. The variable A is assigned a value of 5 and the valuable B is assigned a value of 7. A programmer uses an operator to compare two variable values within a program. Unsolicited, chain and forged emails are unethical, and maybe illegal, and must not be sent by a technician to a customer. A technician must only send solicited emails. A technician can send forged emails to customers. A technician can send mass emails to customers. It is normal to send chain emails to customers. What is considered ethical behavior by a technician when communicating with a customer?. IT Essentials 7.02 - Final - Mid-term - Certġ4.1.1.2 Lab – Technician Resources Answersġ4.3.1.5 Lab – Investigate Breaches of PII PHI PCI Answersġ4.4.1.4 Lab – Remote Technician – Fix a Hardware Problem Answersġ4.4.1.5 Lab – Remote Technician – Fix an Operating System Problem Answersġ4.4.1.6 Lab – Remote Technician – Fix a Network Problem Answersġ4.4.1.7 Lab – Remote Technician – Fix a Security Problem Answersġ4.4.2.7 Lab – Write Basic Scripts in Windows and Linux Answers
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